Frequently Asked Questions

We recommend using our toys with water-based and oil-based lubes. While we trust the durability of our toys, we advise against using them with silicone-based lubes. These lubes can react with the material over time. Choose high-quality, body-safe lubes to enhance your intimate moments and always wash off any lubrication and store your toy in a dry location.

Here is how you can do it:     

With Soap and Water. Use antibacterial soap with warm water and rinse thoroughly. You can let the product air dry or wipe down with a lint free cloth or towel. Dishwasher method. Place your SinSaint toys in a dishwasher, especially the ones with grooves and texture. Let them air dry or use a free cloth or towel to pat dry. Boiling water. Put your toy in boiling water for 2-3 minutes. Do not walk away from the toy and do not let it touch the pan bottom and melt. Bleaching: Create a solution of 10 parts water to 1 part bleach. Immerse your toy for 5 minutes. Rinse thoroughly, air dry or clean it with a lint free cloth.

SinSaint Toys are designed to be effortless to clean, ensuring you can focus on what matters most - your pleasure!

Yes! Since our toys are handmade and the colors are hand-mixed, there will be slight differences in color properties. Our products are hand poured by artists, each of this product is unique, thus small imperfections in texture, density up to 10% are inherent in the product and are not considered defects.

When we say "Anal Safe" we are referring to the base of the toy. If the base of our toy is wide enough to be left unattended in the anus or wider than the insertable part of the toy, we call it an "Anal Safe" toy. However, if the toy is not labeled as an "Anal Safe" on our website, you can still use it for your anal play, but be careful and do not let it be sucked in.

Yes, your order will arrive in a plain brown box with a label. Our company name will appear as "SS" on the label. Only the toy name, such as "IVAN" or "ARCANE," will be listed without indicating the nature of the toy. A return address will also be included, as required by shipping couriers. Smaller items are shipped in plain, heavy-duty envelopes.

It will take between 2-5 business days to manufacture the product before we ship it to you. If you cannot track your order after 5 business days of placing your order, please e-mail us at [email protected].

Yes, we do! Note: Recipients will be responsible for all duties and taxes incurred upon receipt of shipment. All international packages will be accompanied by an itemized Commercial Invoice to pass through Customs. We will not include any identifying terms such as dildo, anal while describing an item on a slip.

To cancel your order, email [email protected] immediately before your toy enters the manufacturing stage.

• As toys are made to order, cancellations must be requested before production starts.
• If the toy has been manufactured but not shipped, a 50% cancellation fee applies since the item will be destroyed.
• Orders that have already been shipped cannot be canceled or refunded.

Yes, customers are responsible for any VAT (Value Added Tax) or other government - imposed fees.

• If you do not pay the required taxes or fees, the package will be returned to us, and no refunds will be issued.
• Returned packages due to unpaid taxes or fees will be destroyed, and no refunds will be provided.

While rare, packages can occasionally be stolen. To avoid this:

• Provide a secure delivery location.
• Request signature confirmation in the "confirm your order" section during checkout or email us before your order ships. Signature confirmation is free of charge.
• For orders over $300, signature confirmation is mandatory.

Sin Saint Toys reserves the right to select the shipping carrier and service for all orders.